Lifestyle Nutrition takes the protection of your personal information seriously. We are committed to comply with the Privacy Act 1988 (Cth) (“Privacy Act”) and the applicable Privacy Principles within the Privacy Act when handling personal information.
This statement applies to any personal information collected from you by Lifestyle Nutrition via the websites owned or operated by us, or websites within our network.
1. Your privacy is important to us.
This Policy outlines how Lifestyle Nutrition collect, disclose, use, store or otherwise handle personal information. It is important to us that we manage your personal information securely and consistently with relevant legislation, including the Privacy Act 1988 (Commonwealth) (“Privacy Act”), as amended or replaced from time to time (“Privacy Laws”).
This Policy explains:
- The kinds of personal information we collect;
- The purposes for which we collect this information;
- How we manage the personal information that we collect about you;
- How you can seek access to and correct that information; and
- If necessary, how you can make a complaint relating to our handling of that information
This policy does not limit our rights and obligations under Privacy Laws.
This policy is not limited to current customers – it relates to all other individuals who deal with us.
2. Information we collect from you
We collect personal information for the purposes of delivering our products and services. We may collect information through Lifestyle Nutrition’s website located at lifestylenutrition.net.au or in the course of providing our Services in person, verbally and/or in writing from time-to-time.
We may collect information about you in the course of your interaction of our website and promotional platforms including your internet protocol (IP) address, the date and time of your visit, the pages you have accessed and the links on which you have clicked on our website and emails, and the type of browser that you were using, which may be linked to your personal information.
2.1 When we collect Personal information
- From our clients – when they register an enquiry, request an assessment for the purposes of dietary advice, purchase a course, or associated package, purchase a product, or otherwise in the course of providing our services at any other time.
- When we receive enquiries through the Website or when the Website is otherwise accessed or used;
- When we receive enquiries via email; and
- From third party service providers – when they are engaged to supply services to us (such as professional services), provide information to us or invoice us for the provision of services.
2.2 The Personal Information we collect
The kind of personal information we may collect will depend on who you are (e.g. a client or third party service provider) and the nature of your interaction with us. Information collected may include:
- Your full name or your child’s full name
- Email address
- Postal or residential address
- Exercise levels
- Social history
- Medical history
- Medication and supplement use
- Any current medical conditions or allergies/intolerances
- Diet history
Further information collected may include:
- Billing information
- Details or your or your child’s current health care providers
- Health information about you or your child from other health care providers
Some personal information we collect may include health information. We collect health information from clients for the purposes of providing dietary advice and courses. This enables us to safely, appropriately and accurately provide our services and assess the needs of our clients in the provision of our services and to generally assist in optimizing the quality of our service.
3. How safe will my information be?
The security of all information associated with our Customers is an important concern to us. We, at Lifestyle Nutrition therefore exercise the utmost care in providing secure transmission of your information from your computer to our servers. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your information, Lifestyle Nutrition and its affiliates can’t ensure or warrant the security of any information you transmit to us or from our online products or services, and you do so at your own risk.
We will take reasonable steps to protect the personal information we collect and hold from misuse, loss and interference from unauthorized access and modification and to make sure it is accurate, complete and up-to-date when we collect, use or disclose it.
4. How do we use your information?
We may use any personal information collected (excluding health information) to provide our Services, operate the Website, send you our newsletter, respond to feedback and complaints, communication with third party service providers, develop new services, or enforce any other terms and conditions with you.
If you are a third-party service provider, we will use your personal information to email you to accept your offer to provide services, correspond with you in relation to the provision of services and to pay your invoices.
4.1 Direct marketing
We may use your information for direct marketing, including by email or other electronic means. If you no longer want to receive direct marketing, you can tell us by using any of the methods set out in section 9.
5. Who do we exchange your information with?
6. Keeping your information secure
We store your hard-copy or electronic records on our premises and systems. We use reasonable endeavours to keep your personal information secure, however, this security cannot be guaranteed. Our security safeguards include:
We train and remind our staff of their obligations with regard to your information.
6.2 System security
When you transact with us on the internet via our website or mobile apps we encrypt data sent from your computer to our systems. We have firewalls, intrusion detection systems and virus scanning tools to help to protect against unauthorised persons and viruses accessing our systems. When we send your electronic data outside the Group we use dedicated secure networks or encryption. We limit access by requiring use of passwords and/or smartcards.
6.3 Destroying data when no longer required
Where practical, we keep information only for as long as required (for example, to meet legal requirements or our internal needs).
7. Accessing, updating, and correcting your information
7.1 Can I get access to my information?
You can ask for access to your or your child’s basic information (for example what transactions you’ve made) by calling us. To obtain a copy of current information we hold about you or your child, you can call or email us.
7.2 Is there a fee?
There is no fee for making the initial request. However, in some cases, where permitted by law, there may be an access charge to cover the time we spend locating, compiling, and explaining the information you ask for. If there is an access charge, we will give you an estimate up front and confirm that you’d like us to proceed. Generally, the access charge is based on an hourly rate plus any photocopying costs or other out-of-pocket expenses. You will need to make the payment before we start.
7.3 How long does it take to gain access to my information?
We try to make your information available within 30 days of your request. Before we give you the information, we will need to confirm your identity.
7.4 Can you deny or limit my request for access?
In certain circumstances we are allowed to deny your request or limit the access we provide. For example, we might not provide you access to commercially sensitive information. Whatever the outcome, we will write to you explaining our decision.
7.5 Updating your basic information
It is important that we have your correct details, such as your current address and telephone number.
You can check or update your information by emailing or phoning us.
7.6 Can I correct my information?
You can ask us to correct any inaccurate information we hold by contacting us. We do not charge a fee for these requests. Once your information has been corrected, we will inform you when the process is complete.
7.7 What if we disagree that the information should be corrected?
If we disagree with you that information should be corrected, we will let you know in writing our reasons. You can ask us to include a statement with the relevant information, indicating your view that the information is inaccurate, misleading, incomplete, irrelevant, or out-of-date. We will take reasonable steps to comply with such a request.
8. Making a privacy complaint
8.1. We are here to help
If you have a concern about your privacy, you have a right to make a complaint and we will do everything we can to put matters right.
8.2. How do I make a privacy complaint?
To lodge a complaint, please get in touch with Melinda Braithwaite on 0403 742 842 or via email firstname.lastname@example.org. We will review your situation and try to resolve it straight away.
8.3. How do we handle a privacy complaint?
We acknowledge every complaint we receive. We will keep you updated on the progress we are making towards fixing the problem.
Usually, it takes only a few days to resolve a complaint. However, if we’re unable to provide a final response within 45 days we’ll contact you to explain why and discuss a timeframe to resolve the complaint.
9. How to contact us or find out more
For privacy related queries, access or correction requests, or complaints, or to request a printed version of this policy, please contact Melinda Braithwaite on 0403 742 842 or email email@example.com. We aim to resolve your query or complaint at your first point of contact with us.
9.1. To update your direct marketing preferences or request not to receive direct marketing
You can call us using the number above or email us.
For more information about the Australian Privacy Principles rules visit:
• Office of the Australian Information Commissioner (privacy generally)
10. Third Party Websites
Our site may have links to other websites not owned or controlled by us. These links are for
your convenience only. Links to third party websites do not constitute sponsorship, endorsement or approval of these websites. Lifestyle Nutrition is not responsible for the privacy practices of any third party website. It is encouraged that users read the privacy statement of each website that collects personal identifiable information.